Returns & Exchanges
At SmartWings, we want you to be completely satisfied with your home automation experience, which is why we offer a 30-day return window on all standard-sized smart window treatments. If your order doesn't perfectly fit your home's aesthetic or functionality, our streamlined return process ensures a quick and easy resolution.
Initiate Your Request
Log into your account or use our guest portal to enter your order number and email address to start the return process.
Print Return Label
Once your request is approved, we will email you a prepaid shipping label and a detailed packing slip to include inside the box.
Package Your Items
Carefully pack the smart blinds in their original packaging, ensuring all mounting hardware and remote controls are included to avoid restocking fees.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing